Jim McCann likes to make things grow.  McCann acquired the 1-800-FLOWERS number in 1986 after successfully building his own chain of 14 flower shops in the New York metropolitan area. While creating a reliable brand name, he focused on instilling a sense of trust and convenience in an industry that previously had no leader. McCann attributes much of his success...

A Rap star takes the stage from one award winner shouting that another should have won. A TV pundit calls the President a racist. During a Presidential address to Congress, a representative shouts, “You lie!” Lumbering through a moral wilderness of incivility and unreason we are losing the best of ourselves to fear and uncertainty. With a struggling economy, rising...

One of the best examples of corporate responsibility came from a conversation I had with former Johnson & Johnson Chairman James E. Burke. In the fall of 1982, Burke was confronted with a nightmare scenario. Seven people in the Chicago area had died after ingesting Extra-Strength Tylenol capsules that were laced with cyanide. His decision-making process, leading to the recall of all forms...

This is one judge you never want to face. If you’re an executive at the Securities and Exchange Commission and Bank of America, Judge Jed S. Rakoff is one court official you don’t want to mess with. During the takeover of troubled financial giant Merrill Lynch by Bank of America in 2008, the S.E.C. gave its blessing to the deal.   » Read more about: Accountability  »...

“You are trampling on our constitution,” Craig Miller shouted at Pennsylvania Senator Arlen Spector last Tuesday. “This is about the dismantling of this country,” Katy Abram added. “They are talking about killing people,” said Laurel Tobias. The question that kept coming up for me was, WHY. Why are people so angry? Why are so many lashing out, like never before, at...

Based on just the past 18 months of ethics-related scandals, it’s safe to say that trust is difficult to come by in corporate and political leaders, not to mention the media. With the passing of Walter Cronkite, “the most trusted man in America,” the Washington Post asked readers to submit their own nominees for trustworthiness.  Here are a few: Oprah Winfrey, “because...

By the time you read this, there will have been many tributes to CBS newsman Walter Cronkite who died Friday at the age of 92.  Most, if not all, of those tributes will mention the word “trust” in describing both his approach and integrity to the news. With 24/7 cable news service today, it’s hard to imagine what it was...

In a press interview regarding the Iraq war, Vice-President Dick Cheney was once asked “Over 70 percent of Americans disagree with this war, what is your response?” “So.” It was a chilling moment of arrogance not easily forgotten by most Americans.  It was the same when events were disclosed surrounding the “legal” wrangling that took place at the Justice Department...

Last week I shared the results of a new poll that Capps Center Director Wade Clark Roof and I commissioned Zogby International:  “Integrity, Leadership, Trust.”  We asked more than 3,300 Americans to grade both President Obama and Congress based on the qualities and issues they considered most important on November 5-6, 2008. Last week’s commentary revealed the “quality” grades:  Mr. Obama scored 58% positive...

Digging deeper into the results of the Walter H. Capps Center’s “First 100 Days” poll some interesting figures stand out. As I mentioned in Monday’s post, our poll is different from other “100 Days” surveys in that the majority of the questions were based on those qualities and issues Americans told us were most important to them last November:  honesty,...